Privacy Policy

1. Introduction

CookUp (hereinafter "we", "our", "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, share, and protect your personal information when you use our platform.

By using our service, you agree to the practices described in this privacy policy.

2. Data Collected

We collect the following types of information:

2.1. Information you provide to us

• Name, surname, email address, phone number
• Delivery address
• Payment information (processed securely)
• Dietary preferences and allergies
• Content of communications with our customer service

2.2. Automatically collected information

• IP address and information about your device
• Browser type and operating system
• Pages visited and interactions on the platform
• Geolocation data (with your consent)
• Cookies and similar technologies

3. Use of Data

We use your personal data to:

• Process and manage your orders
• Facilitate communication between you and the chefs
• Improve our services and your user experience
• Send you important communications regarding your account
• Inform you of our offers and promotions (with your consent)
• Ensure platform security and prevent fraud
• Comply with our legal obligations
• Perform anonymized statistical analyses

4. Data Sharing

We never sell your personal data. We may share your information in the following cases:

4.1. With Chefs

We share necessary information (name, delivery address, phone number) with chefs so they can prepare and deliver your order.

4.2. Service Providers

We may share your data with trusted providers who help us operate our platform (hosting, payment, delivery, analysis), subject to strict confidentiality obligations.

4.3. Legal Obligations

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience, analyze platform usage, and personalize content. You can manage your cookie preferences in your browser settings.

Types of cookies used:

• Essential cookies: Necessary for platform operation
• Analytical cookies: To understand how you use our site
• Preference cookies: To remember your choices

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

However, no method of transmission over the Internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data as long as necessary to provide our services and comply with our legal obligations. Data may be retained longer if required by law or for legitimate security reasons.

8. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: You can request a copy of your personal data
• Right to rectification: You can correct your inaccurate data
• Right to erasure: You can request the deletion of your data
• Right to restriction: You can request restriction of processing
• Right to data portability: You can retrieve your data in a structured format
• Right to object: You can object to the processing of your data
• Right to withdraw consent: At any time for consent-based processing

To exercise these rights, contact us at contact@cookup.com.

9. Minors' Data

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we learn that a minor has provided us with personal data, we will delete it immediately.

10. Changes to this Policy

We may update this privacy policy from time to time. We will inform you of any changes by posting the new policy on this page and updating the "last updated" date.